Service Management

Domains

  • Change Management
  • Release Management
  • Systems support

Experience

Agency

Recent Capability Experience

Australian Renewable Energy Agency (ARENA)

Provided ICT support, including Level 1 and Level 2 Helpdesk support, ensuring the correct operation of the core network and infrastructure and the maintenance of the security and integrity of the core network.

Department of Agriculture, Water and the Environment

Ensured all change and release activities for an export documentation system were appropriately managed to avoid business disruption.